Resolved -
This incident has been resolved.
Mar 3, 10:34 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 2, 23:14 CET
Update -
We've identified successfully the root cause and we're now implementing the fix.
Soon all documents will start to be processed as normal.
Mar 2, 15:12 CET
Identified -
We are currently experiencing poor performance during document upload and processing on our EU Cluster.
Our Customer Care and Engineering teams are actively working on it.
Sorry for the inconvenience created.
Mar 2, 10:28 CET
