All Systems Operational

Scheduled Maintenance

Urgent Maintenance - Kafka - PROD US Oct 21, 2026 09:30-10:15 CEST

Dear Customer,

Our MSK (Kafka) cluster is due for an upgrade, so we’re giving it some urgent care in the PROD US environment.

Maintenance starts at 09:30 CEST (23:30 PST on the previous day) and will take up to 45 minutes. During that window, we expect no more than 15 minutes of downtime while Kafka gets its deserved upgrade.

We’ll keep the interruption as short as possible and post an update once everything is back up and running. Thanks for bearing with us while we take care of everything behind the scenes!

Warm regards,
The Hypatos Customer Care Team
Posted on Oct 20, 2026 - 10:56 CEST

[EU & US] - Scheduled Maintenance: Platform Infrastructure Upgrade Oct 24, 2026 10:00-13:00 CEST

Dear Customer,

We will be performing scheduled maintenance on our platform infrastructure on Saturday, October 24, 2026.

Maintenance window
Europe: 10:00 to 13:00 CEST
US Pacific: 01:00 to 04:00 PDT

What to expect
Hypatos will be fully unavailable for the entire maintenance window. During this time you will not be able to log in, use the application, or access our API.

Why we are doing this
We are upgrading core components of our platform, including our container infrastructure and our data streaming services. These upgrades keep our platform secure, fully supported, and reliable for the future.

What you need to do
No action is required on your side. We recommend planning any critical work outside of this window.

We will post updates here when the maintenance begins and once it has been completed.

If you have any questions or require further information, please don't hesitate to reach out to us at:
EU: service@hypatos.ai
US: service@hypatos.com

Thank you for your understanding and continued trust in Hypatos. We appreciate your partnership as we continue to enhance and evolve our platform.

Warm regards,
The Hypatos Customer Care Team
Posted on Sep 21, 2026 - 10:37 CEST
System Metrics Month Week Day
Studio UI - EU
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REST API - EU
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REST API - US
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Studio UI - US
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Oct 20, 2026

No incidents reported today.

Oct 19, 2026

Upcoming change: Agent Edit Mode
Completed - The scheduled maintenance has been completed.
Oct 19, 18:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 18:00 CEST
Scheduled - Dear Customer,

We want to inform you about a new release on the Setup area related to our agents.

Edit mode is now coming to control the changes in every agent.

Agents will open in View mode by default, with all fields read-only. You can still test agents without entering Edit mode; to make changes, click Edit.

This change helps prevent accidental overwrites and improve awareness of concurrent edits. You’ll be notified if someone else is already editing the agent, helping you coordinate changes and make informed decisions before proceeding.

Please note: This is not a co-editing feature. Multiple users can edit an agent simultaneously, but they work on separate copies, with no real-time synchronization. If another user saves a new version while you’re editing, your changes may be based on an older version and require reconciliation.

For more details, see the Agent Edit Mode documentation.
https://docs.hypatos.ai/s/96c24800-dc0a-4937-8d72-7635ef38d633/doc/agent-editing-mode-eg6df4skoB

For updates on other product features and releases, visit the Product Release Notes.
https://product-updates.hypatos.ai/index.html

There is no downtime for this rollout.

Warm regards,
The Hypatos Customer Care Team
Oct 19, 12:12 CEST

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

Scheduled Maintenance — Studio and API Authentication
Completed - The scheduled maintenance has been completed.
Oct 14, 22:05 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 22:00 CEST
Scheduled - Hi,

We will perform an internal Keycloak update on **14 October 2026 at 22:00 CEST**. Authentication for **Studio and the API** may be temporarily unavailable for up to **5 minutes**.

If you experience authentication issues, please retry after the maintenance window. Thank you for your patience.

Kind regards,

Your Customer Care Team
Oct 13, 14:47 CEST

Oct 13, 2026

Service Interruption - Temporary Unavailability of Enrichment Features
Resolved - This incident was now solved.
All affected documents will be reprocessed.
Thank you for you patience.
Oct 13, 11:44 CEST
Monitoring - A fix was implemented and we're now monitoring the results.
Oct 13, 11:16 CEST
Update - We are continuing to work on a fix for this issue.
Oct 13, 11:09 CEST
Identified - We are currently experiencing a service interruption that affects the availability some of our Enrichment features.

This means that document processing using Enrichment is temporarily unavailable.

Our Engineers are on the case and we will provide updates as we work towards restoring full functionality.

We appreciate your patience and will update you with further information as soon as possible.

All affected documents will be reprocessed as soon as the issue is solved.
Oct 13, 11:08 CEST

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

Incorrect document counts on tabs and increased processing latency
Resolved - Both issues have now been resolved.

Incorrect document counts on tabs
The fix has been deployed and the document counts shown on tabs now match the actual number of documents. No data was lost or changed at any point.

Increased processing latency
Processing times for document analysis and extraction have returned to normal.

Thank you for your patience while we worked on these issues. If you notice anything unexpected, please contact our support team.
Oct 8, 16:01 CEST
Identified - The issue was identified and the team is working already on the fix.
Oct 8, 11:45 CEST
Investigating - Hi,

We are currently experiencing two issues affecting the platform:

Incorrect document counts on tabs
The document counts shown on tabs in the UI may not match the actual number of documents. When you open a tab, the number of documents listed may differ from the count displayed on it. The documents themselves are correct and no data has been lost or changed. Only the count shown on the tab may be inaccurate. Our backend team has identified the cause and is working on a fix.

Increased processing latency
We are observing increased latency in our AI processing system, which is leading to slower response times for document analysis and extraction. Our team is actively investigating the cause and working to restore normal performance.

We appreciate your patience and will share further updates as soon as possible.

Kind regards,
Oct 8, 11:19 CEST

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

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