Performance degradation on EU Cluster

Incident Report for Hypatos

Resolved

Our product performance is back to normal after our Engineering identified the issue.

There was a problem in CloudAMQP that was reported to their Support and is now solved.

We are closing this incident to share that we are not currently experiencing issues.

Please contact Hypatos Customer Care team if you have questions about this issue or any other situation.

Posted Nov 15, 2023 - 16:45 CET

Investigating

We are currently experiencing poor performance during document upload on our EU Cluster.
Our Customer Care and Engineering teams are actively working on it. Sorry for the inconvenience created.

We will come back with an update at 17h00 CET.

Posted Nov 15, 2023 - 16:06 CET