Performance degradation in EU Cluster

Incident Report for Hypatos

Resolved

This incident has been resolved.
Posted Mar 16, 2026 - 18:04 CET

Update

We are continuing to work on a fix for this issue.
Posted Mar 16, 2026 - 14:59 CET

Identified

We are currently experiencing poor performance during document upload and processing on our EU Cluster.

Our Customer Care and Engineering teams are actively working on it.

Sorry for the inconvenience created.
Posted Mar 16, 2026 - 14:59 CET